For a laptop trade-in, the items you need to bring are the charger along with its original cable.

If you are not satisfied with the offered valuation, you are free to decline the trade-in. Please note that the quoted amount is final and cannot be negotiated or revised.

No, it is not possible. Each trade-in deal is strictly limited to a single device, so additional devices must be processed in separate transactions.

No, your memory card will not be returned together with the device. Please make sure to remove and keep your memory card on your own before submitting the device for trade-in.

No, you are not able to reclaim your previous device once the trade-in has been completed, as every trade-in is considered final. For this reason, we strongly recommend backing up all important data such as contacts, images, and videos before handing it over.

Unfortunately no, a device that no longer functions cannot be traded in. Our team is only able to assess and accept devices that can be powered on properly.

If your device is not listed in the trade-in catalogue, simply visit any of our stores. Our iStudio Experts will personally evaluate your device and confirm whether it qualifies for trade-in.